While it is probably true that we all hate our cable or internet provider, there is no one who despises them as much as me. Well, maybe there is, but it would be a close call.
Last night when i tried to get HBO to watch the new Stephen King saga “Outsiders” it appeared i did not actually have HBO. So I called my IT guy David B, and he said he would call Xfinity. This morning he reported that everything was fixed and if I turned on the tv there it would be. NOT SO FAST. I did turn on the tv and still didn’t have HBO.
Needless to say, I called the evil giant Xfinity and the pleasant young woman asked how she could help. It was obvious that she was not n the US because there were other people in the background who were nonspeaking english. However, at the end and beginning of each sentence she said “Iris” this will take just a minute.” This is not to say everyone who lives n the Us speaks English but when I inquired about where she was physically located, she said in the Philippines. One hour (I swear) later, after asking me to turn to channels that did not exist on my TV, she said, “Iris, You don’t have HBO in your package”
“How can that be”, I replied. Every cheap motel has HBO. Exactly what does my package include?’
“Starz and Epic Iris.”
“But I don't want those channels. I want HBO and TCM”.
“You can have those channels, but you will lose your internet Iris”
Stupidly I asked why.
“Because that your package only comes with Starz and Epic”
“Can I change my package?”
Of course Iris but as was told to you previously if you want to do that Iris, you will lose your internet. Iris. That was a special promotion. It might be a bit inconvenient Iris but you will have to go to your Xfinity office.”
After my tap class, I went to the infinity office. It is modern clean and staffed with lovely people in black. ‘
“What can we help you with?
Xfinity is the worst provider ever, and I am frustrated to death and would love to yell at someone”
OK, but first you have to speak to that man over there and have hime sign you in.
“He’s helping other people, why can’t you sign me in” There were no fewer than 4 people standing around in this lovely space doing nothing.
“OK, I guess I could do that.”
The wait was brief and the woman to who I was assigned, explained that the package we had no longer exists and apparently there is no HBO package where you don’t lose your internet which she seemed to think was a gift.
“When I go to HBO in my condo, there is an offer to sign up, it sees so simple”
You could try that but if something goes wrong we can’t help you.”
“The truth is, I said, You can’t help me anyway or anyhow, so I’ll try that.”
“Hope it works, she said and have a nice day.
When I got home, I went to HBO on my TV, entered my credit card and after hours of Xfinity nonsense, I finally have HBO and can watch “The Outsider” along with my son.
We’re just sayin’.....Iris